Lay-By Policy (AfterPay)

AfterPay is offered in MPJ, please see below for the full terms and conditions.

There are no exchanges on items with the exception of faulty items. Please see return & refund policy > here <.

Any items placed cannot be altered once order is paid.

Customers must pay for the shipping upgrade if they require a faster delivery option. This does not include MPJ’s processing time to make your order. Any shipping upgrade cost will be add-on to your total purchase value.

The AfterPay policy can be found > here <.

Cancellation

A cancellation fee of 10% of your total order purchase will apply prior to processing your order.

Cancellation fee on orders that has gone through processing, depending on how far they have been processed & prior to dispatched: From 50% – 70% of total order.

No cancellation once we’ve dispatched your order.

Once we’ve cancelled your order, the calculated refund will be automatically created for the amount charged to your payment method. It’ll take 3-5 business days for the refund to show back on your payment method account. If you have any issue with the funds, kindly contact your payment customer service as we do not hold on to your funds. 

For Special Orders / Large Orders, where large quantity of stock is requested to meet your specific order, may not be cancelled. 

If you’re in doubt about anything, just contact MPJ to discuss further.

Refunds

  • No refunds for change of mind, error in purchase or error inscription and delivery delays.
  • If you meet the criteria in our return policy, refunds are process of your order minus any shipping and cancellation fees.
  • When any case is lodged due to delivery delays (not marked Delivered), if order is deemed lost in transit by Postal Deliveries, customer is entitled for refund or to remake. NOTE: There is a waiting time of 15 business from the date a case lodged with Postal Services.

Shipping Delivery Postage Cost: By purchasing through MPJ, you have also purchased and agreed to make use of the postal delivery services to deliver your goods. MPJ is not affiliated with any postal delivery and do not have control over them. Therefore, for any refunds approved, unless it is deemed lost by postal delivery, your refunds will be processed minus any shipping cost.(updated Dec 2017)Opening hours: Mon – Fri (9am – 5pm)* We will endeavour to respond to your query at the earliest opportunity, normally within 1-2 working days. During busy periods this may be longer and if we have not response after 5 working days, kindly send another reminder.